Privacy Policy

PRIVACY POLICY

The website at www.marosecreations.com (“the Website”) is managed by Marose Jewels Ltd, located at 166 College Road, Harrow. HA1 1BH (“we” or “us”). Marose Jewels Ltd acts as the ‘controller’ of the personal data you provide to us.

Data Collection

We collect basic personal information from you, which does not include any special categories of data or location-based information. This information includes your name, email address, postal address, phone number, how you heard about us, and details of your enquiry when you email us, make a purchase, or contact us via the Website. We use this data to respond to your enquiries, process purchases, send you information about us or the Website, and address any queries you might have.

Cookies

When you log on to our site, we set a temporary cookie to check if your browser accepts cookies. This cookie does not store any personal data and is removed when you close your browser.

Interest-Based Advertising and Google Analytics

We use Google Analytics and third-party audience data such as age, gender, and interests to better understand our customers’ behaviours. We collaborate with companies that collect information on your online activities to provide advertisements tailored to your interests. These companies use automated technologies to gather data when you click on our ads, helping us track and manage the effectiveness of our marketing. This uses cookies to analyse user activity to improve the Website. We retain analytics data for 4 years.

We also use Google Analytics for re-marketing. You can opt out by using the tool provided by Google – Google optout tool or Google settings Ads.

Purpose of Data Collection

We require your basic personal information to fulfil the product you purchased in accordance with our overall contract. We do not collect any personal data from you that we do not need to provide and oversee this service.

Use of Your Data

All personal data we process is handled by our staff and [Your IT and Design Agency] in the UK. For IT hosting and maintenance purposes, this information is stored on servers within the European Union. No other third parties have access to your personal data unless the law allows them to do so. Payment information is managed by Shopify and PayPal, our payment providers. We do not store any card information.

Data Retention

We are required by UK tax law to keep your basic personal data (name, address, contact details) for at least 6 years, after which it will be destroyed. Information used for marketing purposes will be retained until you notify us that you no longer wish to receive this information.

Additional Uses of Your Data

We may use your name and email address to inform you of future offers and similar products. This information is not shared with third parties, and you can unsubscribe at any time via phone, email, or our website. If you prefer not to receive specific information, please inform us by emailing [Your Email Address].

Your Rights

If at any time you believe the information we hold is incorrect, you can request to see it and have it corrected or deleted. If you wish to make a complaint about how we handled your personal data, you can contact us to investigate the matter. Email [Your Email Address].

If you are not satisfied with our response or believe we are processing your personal data unlawfully, you can file a complaint with the Information Commissioner’s Office ICO.

Policy Changes

Any significant changes to how we use your data will be outlined in future versions of this privacy policy. Each time you visit the Website, you agree that the current privacy policy will apply to all information we hold about you.

Consent

By using the Website, you consent to our use of your information as described in this Privacy Policy and agree to its terms.

Returns and Cancellations

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Our aim is for you to be satisfied with your order. If you are not, and would like to return it for a full refund, it must be done within 14 days after receipt of the order.

Returned items should be in in their original packages including all tags, instructions and polish cloths.  They should be in a saleable condition.

Please make sure you email us or send us a written message informing us about your returns. We will not claim any responsibility for lost or stolen items in the post.

Postage: the customer must cover returns, with the exception of the order being damaged when received, or a mistake on our side.

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We inspect every item for faults and damages before sending them out.

Unfortunately we do not accept returns on earrings due to hygiene and safety purposes, except if they are faulty and/or received damaged.

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A 50% deposit must be made on all custom-made jewelleries before work can be started.

Bespoke goods cannot be cancelled, returned or exchanged when once you commit to commission your work, as materials are bought solely for your work and cannot be used for another project.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@marosejewellery.com for questions related to refunds and returns.

whatsapp—-07368188609